Privacy Policy for Melody Mint

At Melody Mint, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, purchase our products, enrol in our music lessons, or engage with our services.

1. Information We Collect

We may collect personal information that directly identifies you or could be used to identify you, as well as non-personal information when you interact with our online platform or engage with our services.

• Personal Data You Provide: This includes information you voluntarily provide when making a purchase (e.g., instruments, sound engineering equipment, sheet music, accessories), signing up for music lessons, renting a music production studio, requesting instrument repairs, creating an account, subscribing to our newsletters, or contacting us. This may include your name, address, email address, telephone number, payment information (processed securely by third-party payment processors), and any specific preferences or needs related to our products or services.
• Transactional Data: Details about purchases and other transactions you make through our site, including details of products/services you have purchased.
• Correspondence and Communications: Records of your communications with us, including inquiries, feedback, and customer support interactions.
• Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and how we can improve it.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our products and services:

• To Process Orders and Deliver Services: Fulfilling your instrument purchases, facilitating music lessons, managing studio rentals, and arranging instrument repairs and maintenance.
• To Manage Your Account: Creating and managing your account on our online platform.
• To Communicate with You: Sending order confirmations, service updates, administrative messages, and responding to your inquiries and feedback.
• For Marketing and Promotions: With your consent, sending you information about new products, services, special offers, and events related to Melody Mint. You can opt-out of marketing communications at any time.
• To Improve Our Site and Services: Analyzing usage trends, conducting research, and gathering statistics to enhance user experience, website functionality, and the quality of our offerings.
• For Security and Fraud Prevention: Protecting our site, customers, and business from fraudulent activities or unauthorized access.
• To Comply with Legal Obligations: Meeting our legal and regulatory requirements, including tax and accounting obligations.

3. Legal Basis for Processing Personal Data (GDPR)

We will only process your personal data where we have a lawful basis to do so under the General Data Protection Regulation (GDPR).

• Performance of a Contract: We need to process your data to fulfil our contractual obligations to you, such as processing your purchases or providing music lessons.
• Legitimate Interests: We may process your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes improving our services, marketing, and ensuring the security of our operations.
• Consent: In some cases, we may rely on your explicit consent to process certain personal data, particularly for direct marketing communications. You have the right to withdraw consent at any time.
• Legal Obligation: We may process your data where it is necessary to comply with a legal or regulatory obligation.

4. Disclosure of Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, website hosting providers, and marketing platforms. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
• Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. The retention period may vary depending on the type of data and the purpose for which it was collected. For example, we retain transaction data for several years to comply with tax and accounting obligations.

7. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

8. Cookies and Tracking Technologies

Our site uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights, please contact us at:

Melody Mint

7 The Broadway,

Southgate, Floor 1,

London, Greater London,

N14 6PS,

United Kingdom